Privacy Policy

We value your privacy and are committed to protecting your personal information.

Information We Collect

We may collect:

  • Full name
  • Shipping address
  • Email address
  • Phone number
  • Payment details

We may also collect:

  • IP address
  • Device and browsing data

How We Use Your Information

  • Process and deliver orders
  • Communicate with you regarding your purchase
  • Improve our website experience
  • Prevent fraud

Information Sharing

We do not sell or rent your personal data.

Your information may be shared only with:

  • Payment providers (Shopify Payments, PayPal)
  • Shipping carriers (USPS, UPS, FedEx)
  • Operational services required to complete your order

Consent

By using our website, you agree to this policy.

🔁 Refund, Return & Exchange Policy

⚠️ Personalized Products

Due to the custom nature of our products:

❌ We do NOT accept returns or exchanges on personalized items, except in the following cases:

  • Manufacturing defects
  • Damaged items
  • Incorrect item sent

📦 Damaged or Incorrect Orders

If your order has an issue:

  • Contact us within 7 days of delivery
  • Provide photo or video proof

After review, we may:

  • Send a replacement
  • Offer partial or full refund

🚫 Non-Returnable Cases

We do not accept returns for:

  • Wrong size selection
  • Customer mistakes in customization
  • Change of mind
  • Minor variations in color or design

💰 Refunds

Refunds are issued only when:

  • The item was not delivered
  • The item is defective or damaged
  • There was an error on our side

Refunds are NOT issued for:

  • Shipping delays
  • External factors (customs, logistics, carrier delays)

🚚 Shipping Disclaimer

Delivery times are estimates.

We are not responsible for delays caused by:

  • Carriers
  • Customs processes
  • External circumstances

📍 Incorrect Address

Customers are responsible for providing accurate shipping information.

We are not responsible for:

  • Incorrect or incomplete addresses
  • Failed deliveries due to customer error

📞 Contact

For support, contact us:

  • Email: [YOUR EMAIL]
  • WhatsApp: [YOUR NUMBER]

⚖️ Agreement

By placing an order, you agree to all policies stated above.